Cause Concierge

Call Center Training Leader

Contract in Tucson, AZ - Remote OK

You pride yourself on providing memorable customer service experiences. You enjoy your work and are committed to it. You are skilled at training and mentoring staff in customer service techniques, cultivating an environment of customer service orientation, and evaluating effectiveness and assessing satisfaction levels formally and informally.

You have had accountability for meeting experience and expectations metrics for training and development programming. You have had accountability for meeting training quality and impact metrics for training and development programming. You have had accountability for establishing customer service standards of excellence and ensuring compliance.

You have had success in developing learning experience and expectations metrics, and evaluation and data strategies to efficiently measure training quality and impact. You have had success effectively and systematically designing and developing curriculum that resulted in documented successes of cost reductions and/or increased operational efficiency. You have had success in directly leading and supporting trainer team members focused around adult learning, classroom management and facilitation skills to enhance trainer skill levels.

You are an expert at being able to identify and manage your own emotions, as well as the emotions of others.